InfraWeb MSP provides ONSHORE outsourcing services from its service center in Voluntari,Romania. Our location shares on single focus: meeting our standardized corporate quality requirements to make sure our in-country customers can rely on the well established InfraWeb MSP service quality standards without compromise.
Whatever service you’re after, we can offer you free advice on where to turn. If your current service provider isn’t living up to expectations, or is telling you that you need X + Y + Z, talk to us! We can tell you if they’re right or not, and what the cost to you should be.
From Level 1 Support up to Upper Management, we give you more than you pay for because at the end of the day, we know you deserve it! It’s in both of our interests to make sure your business succeeds, so we deliver 110% on everything we do for you.
A few things we’re great at
Inbound Call Center
Customer Support Help Desk Outsourcing Inquiry Handling Call Answering Toll Free Services Product Information Request ______________
Outbound Call Center
Information Verification Customer Survey Telemarketing Services Third Party Verification Services______________
Email Support Chat Support______________
Market Research Product & Service Promotion Debt Collection ______________
A few things we’re also great at
IT Support 24/7
Send your IT requests through modern IT systems and rapidly receive IT support from specialists. We will do our best to solve any outage or any problem in guaranteed SLA contractually agreed. ________________
You will have 99% availability of all of your IT infrastructure through continuous monitoring and proactive interventions for critical systems or servers. _________________
IT cost optimization and enhanced performance
When you decide to outsource, you get immediate IT all the resources that you need. IT outsourcing means accurate cost efficiency by allocating specific skills for various operations. _________________
Extended competencies in the implementation of security solutions, due to strategic partnerships and certifications held. We provide data protection through effective backup solutions. ________________
InfraWeb MSP is a new company on the BPO & ITO services market, differentiating itself through team professionalism and flexibility towards customer needs. It offers inbound and outbound call center services tailored to each client’s goals.