InfraWeb MSP

Boosting your business!

Call Center

InfraWeb MSP provides ONSHORE outsourcing services from its service center in Voluntari,Romania. Our location shares on single focus: meeting our standardized corporate quality requirements to make sure our in-country customers can rely on the well established InfraWeb MSP service quality standards without compromise.

Quality

Whatever service you’re after, we can offer you free advice on where to turn. If your current service provider isn’t living up to expectations, or is telling you that you need X + Y + Z, talk to us! We can tell you if they’re right or not, and what the cost to you should be.

Support

From Level 1 Support up to Upper Management, we give you more than you pay for because at the end of the day, we know you deserve it! It’s in both of our interests to make sure your business succeeds, so we deliver 110% on everything we do for you.

BPO services

A few things we’re great at

Inbound Call Center

Customer Support Help Desk Outsourcing Inquiry Handling Call Answering Toll Free Services Product Information Request ______________

Outbound Call Center

Information Verification Customer Survey Telemarketing Services Third Party Verification Services

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Web Enabled

Email Support Chat Support

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Sales

Market Research Product & Service Promotion Debt Collection ______________

ito services

A few things we’re also great at

IT Support 24/7

Send your IT requests through modern IT systems and rapidly receive IT support from specialists. We will do our best to solve any outage or any problem in guaranteed SLA contractually agreed. ________________

IT Monitoring

You will have 99% availability of all of your IT infrastructure through continuous monitoring and proactive interventions for critical systems or servers. _________________

IT cost optimization and enhanced performance

When you decide to outsource, you get immediate IT all the resources that you need. IT outsourcing means accurate cost efficiency by allocating specific skills for various operations. _________________

Data Protection

Extended competencies in the implementation of security solutions, due to strategic partnerships and certifications held. We provide data protection through effective backup solutions. ________________

About Us

InfraWeb MSP is a new company on the BPO & ITO services market, differentiating itself through team professionalism and flexibility towards customer needs. It offers inbound and outbound call center services tailored to each client’s goals.